No clean API required
Computer-use agents can operate software that was only built for people, which expands what can be automated.
Blog
Notes on building an AI workforce for the real economy.
Product thinking, operating models, and field notes from the work of bringing AI employees into service businesses with messy tools and real customers.
Editorial focus
AI workforce
Execution, not chat
How agents move from answering questions to completing work.
Service operations
Revenue leaks
Where demand, booking, follow-up, and payments break down.
Computer use
Beyond APIs
Why real businesses need agents that can operate existing software.
General EmployeeLive workflow
Customer intent captured
Next step confirmed
Team handoff written
Latest
Recent essays.
Company
Announcing General Employee
The next major shift in technology will come from AI that does real work, not just assists with it. We are building an AI workforce that works inside legacy systems directly.
December 9, 2025 - 3 min read
Technology
Why Computer Use Changes Everything
For decades, automation meant APIs. If software didn't expose an endpoint, it couldn't be automated. Computer use flips this entirely.
December 5, 2025 - 4 min read
Industry
The Long Tail of Business Software
There are over 30,000 SaaS products on the market. Most have no API. This is the long tail, and it's where real businesses actually operate.
November 28, 2025 - 3 min read
Thesis
The next automation layer has to work where the business already works.
Most service businesses do not need another dashboard. They need reliable execution across the calls, inboxes, calendars, portals, and legacy tools their teams use every day.
Revenue first
The first useful automations are usually close to demand: calls, leads, quotes, bookings, and payments.
Human escalation stays central
The best AI employees know when to complete the work and when to pull in a person with context.
Turn the thesis into a workflow.
General Employee can start with the specific front-office job your team is already doing by hand.